All sales are final. Exchanges are available ONLY if there is a defect in the product within 14 days of initial receipt. To be eligible for an exchange, please email firstname.lastname@example.org within 14 days of receiving your order. Items returned after 14 days will not be processed. To be eligible for an exchange, your item must be unused and in its original packaging. We reserve the right to refuse any exchange if we believe the items are intentionally damaged or misused. All special orders (including sized rings) and personalized items are FINAL SALE and not eligible for exchange.